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What business systems are most important in the era of the empowered customer? Today’s customers are empowered with information: facts, statistics, industry news, global business reports, and more. Any time customers search the web, they can find information that not too long ago resided in specialized databases scattered throughout the world. Now that information can be accessed by almost anyone, anywhere.
With all that information comes new challenges. Customers no longer rely on a favored vendor simply because that vendor provides the most comprehensive information about their products or services. Service now stands out as the sole distinguishing factor between companies. It makes good sense to focus on systems and methods that enhance customer service. Business systems in the age of customer empowerment must serve that purpose and truly make a difference in the lives of customers to enhance competitive advantage.
Business Systems for Competitive Advantage: Customer-Centric ERP
The new buzzword is customer-centric ERP. Best in class organizations, or those who have consistently demonstrated high revenues, lowered costs, and good service utilize a customer-centric ERP model to make their businesses stand out in the crowded marketplace. To these companies, facilitating customer transactions and improving service is the best way to maximize revenue growth.
ERP systems can provide a solid, stable foundation upon which to build a customer-centric business model. Systems such as Sage EM (formerly known as Sage X3) can help you proactively anticipate and react to customer needs.
Systems that enable viewing a customer’s account from multiple perspectives also enhance customer service. Staff no longer has to track down different information from various departments to answer a simple question. Customer questions can be answered swiftly and efficiently using the same data that everyone in the company has access to.
A customer-centric ERP system enhances order processing, enabling faster time to ship for many orders. It helps staff resolve customer complaints quickly and prevents missteps like trying to upsell an angry customer by showing unresolved complaint tickets. It can be a true asset to your company and help you build a customer-centric business model.
Business Systems You Must Have: Sage EM (formerly known as Sage X3)
Business systems such as Sage EM (formerly known as Sage X3) help you stay in front of business opportunities. Sage EM (formerly known as Sage X3) supports shared knowledge and consistent business value across the organization. Meet and exceed customer demands using the many features found within Sage EM (formerly known as Sage X3).
Sage EM (formerly known as Sage X3) includes:
- Centralized data, so that you can get more done a lot faster.
- Enhanced monitoring abilities so you can tackle problems before they start and take proactive steps to prevent cost overruns and other issues.
- Data to help you dig deeper into every aspect of your business.
- Mobile access so that you can work anywhere, anytime you have an internet connection.
Sage EM (formerly known as Sage X3) can be your start into the world of a customer-centric ERP model. Given that best in class companies who use a customer-centric business system such as Sage EM (formerly known as Sage X3) are more profitable and efficient, it’s a smart investment for future growth.
Learn More About Customer-Centric Business Systems
Download and read the new free white paper from IWI Consulting. Customer-Centric ERP: Integrated Systems for Satisfied Customers is available at no charge to help demystify the concept of customer-centric enterprise resource planning and to help you consider the many benefits to your business.
IWI Consulting offers ERP consulting and systems to help you manage your data efficiently. With the right ERP system, you’ll never feel as if you’re drowning in data. We can help you select the best system for your needs and learn how to use it for maximum benefit. For more information, call IWI Consulting at 1-866-916-3851.