IWI Consulting Group - authorized Sage partner Ontario, Canada

Category: Uncategorized

Focal Points For International Expansion

Expanding into global markets is an exciting prospect that comes with many advantages, but it can feel intimidating and overwhelming. There are always fears attached to new ventures. Thankfully, good preparation and accessing the right resources can make things much easier. By embracing the help of consultants, you can reap the benefits of their knowledge and experience with success.

Whether you’re a start-up that wants to jump on international opportunities early in the game, or you’re an established business that has found it’s finally time to go for it, using an enterprise resource planning system, doing proper research, and organizing logistics are key areas to focus on to make your expansion go smoothly – from planning to execution to daily operations.

At IWI Consulting Group, we’re business management software experts assisting Canadian businesses and non-profits to use enterprise resource planning and customer relationship management systems to improve their current operations and expand into new markets. These software solutions can be custom-fit to suit your company’s needs, now and in the future, with consulting support and resources.

international expansion

Focal Points For Expansion:

Utilize An ERP Solution. An enterprise resource planning system can help your business expand into new markets plus increase overall efficiency and departmental integration. With a solution like Sage EM (formerly known as Sage X3) you can better collect, analyze, and utilize data to help prepare you for growth and expansion. Receive insight into relationships with current and potential customers; support for growing business into new locations, languages, and currencies; and improve employee access to shared tools for increased productivity. Shared knowledge is a key part of an ERP system and being able to share insights across multiple business locations, internationally and through the cloud, is possible with Sage software.

Make Wise Partnerships Along The Supply Chain. The specifics of your business will dictate what types of relationships you’ll need to make, such as distribution partners, materials suppliers, importers/exporters, etc. Moving goods through customs in a timely manner, for example, can cause a lot of hassle, particularly for certain types of goods, i.e., technology or controlled goods. You may need a Non-Resident Importer of Record that can assume the risks of international shipping, prepare all the proper documentation correctly and in a timely manner, and that can move your products through customs without costly delays.

The nations you’re expanding into will have their own laws and regulations related to your business that may also affect your supply chain choices. Contacting a consultant and other experts who work in the country that you’ve set your sights on, and/or in nations that you’re planning to buy and ship from, can save a lot of time and money.

Conduct Cultural Research. A key part of your market research, development, and other exploratory activities should be a deep dive into the culture where you plan to set up shop. This goes beyond language translation and currency. Learn about cultural elements directly related to and seemingly unrelated to your product. Look at daily life, entertainment, food, leisure time, art, technology, and more to get a feel for the place and its people. What are the cultural trends, political, and social climate like? Which businesses and industries are succeeding and failing? Where are there gaps and needs? You may need to adjust your product or service slightly – or dramatically – to suit the needs of this new market.

To learn more about IWI Consulting Group and our full suite of Sage Software Solutions, give us a call or email us any time. Our team of experts is available if you have questions about Sage EM (formerly known as Sage X3), Sage 300cloud (formerly known as Sage 300), or Sage Intacct solutions in Toronto to help your business succeed.

Read More

The Benefits of Cloud-Based Services for Media Companies

Consumers stream massive amounts of content for entertainment and information purposes, for work and leisure; scalable, flexible, and reliable cloud capabilities have made this possible. They want to enjoy these services from many locations and on a wide array of devices. Binge-watching the latest dystopian sci-fi series at home and composing a tweet-storm during the morning commute are both cloud-based functionalities that require reliable services and connection.

Social media platforms, entertainment streaming services like Netflix and Hulu, live streaming events, and virtual meeting spaces, to name a few, wouldn’t be possible without the cloud. Media companies need to stay on the cutting edge of technology and they were some of the first enterprises to realize the potential of the cloud. Maintaining big data processing, ingesting, transcoding, and transferring huge files in several formats – and doing so securely – is made much more efficient with multi-cloud solutions. There can be sudden spikes in demand, and the ability to scale up to meet this and other unanticipated events is invaluable.

Some Benefits Include:

  • Companies that are expanding, or ones that are downsizing, benefit from the scalability of cloud computing services.
  • There is no need to hire IT staff to install, upgrade, and maintain in-house servers with virtual solutions.
  • The cloud is more secure than physical infrastructure to protect sensitive information and sources.
  • Employees have access to information they need from various locations which allows for work to be done at home, in other cities or countries, or during travel.
  • Staff in different departments can access company-wide insights and data they need instantly.
  • Enterprise Resource Planning (ERP) can also be handled much more efficiently with a cloud-based system in place.

The benefits of Sage 300cloud which was formerly known as Sage 300cloud (formerly known as Sage 300) to media companies are numerous. Access to real-time data allows for accurate decision-making. Administrative, financial, and accounting information is at one’s fingertips. Human resources management, including recruitment and onboarding, is accessible and streamlined. Customer relationship management is easily accessible to employees where and when they need it to serve current and potential customers. All maintenance, upgrades, and security is provided by Sage, trusted third party experts and leaders in the industry.

For media and entertainment businesses with physical inventory, manufacturing and distribution can also be managed from the same integrated platform.

And, for those who prefer an on-premise ERP solution, IWI Consulting Group can tailor a system to suit those specific needs. Plus, when ready, we can help businesses adopt the cloud and maximize its benefits and functionalities. We can customize any choice of Sage software to fit an organization’s operations and challenges.

IWI Consulting Group helps media companies, non-profits, distributors and manufacturers, and other enterprises maximize their ERP for efficiency and growth. We’re a client-focused company committed to understanding your needs and exceeding your expectations with our blend of technological expertise and industry knowledge. Our consulting team is here to help every step of the adoption process.

To learn about us and our multiple Sage software solutions, visit the rest of our website or give us a call at 1-866-916-3851.

If you’re already a Sage-user, we can provide Sage 300 (Accpac) support and assistance with a variety of other ERP software solutions.

Read More

3 Key Business Growth Strategies to Close Out 2018

The end of the year is in sight but it’s not time to slow down. The final months of a year is a great time to reflect on successes, consider areas that need improvement, and continue ongoing brainstorming for new initiatives and plans. There’s always room for growth; key areas to work on are market research, social outreach, and resource management and planning.

IWI Consulting Group offers IT and Sage consulting services for enterprises who are looking to improve their efficiency and growth, plus transition from traditional practices to the digital realm. With over 100 plus years of combined expertise in various industries and with combined technological knowledge, we can help your business implement Enterprise Resource Planning and Customer Relationship Management solutions for a competitive advantage. Below are three areas that are important to not only keep an eye on but to make pillars of your company’s entire growth strategy.

  1. Include Trend-watching in Growth Marketing

Your market research already includes competencies in areas like targeting your demo, testing and feedback, sales, advertising, pricing, distribution, and more. It’s important to add trend-watching to this list to help bolster the others.

Before developing or launching anything new, take the time to study trends in your niche area, and in adjacent and related ones, to see what customers, influencers, competitors, and companies from which you’re trying to differentiate yourself are talking about, moving away from, and excited to buy.

Get to know the average lifespan of trends and develop an eye for quality ones that show a substantial shift in culture, ways of thinking, and innovations, versus a hot trend that will quickly burn out. Make this an ongoing and seasonal process. Good places to start are your social platforms like Instagram.

  1. Improve Your Social Strategy

It’s well-known that utilizing social media platforms is a necessity in 2018 and in the future. Yet using social platforms effectively is still elusive for many.

It’s not enough to simply open a Facebook and Twitter account: you need to increase your following and engagement to grow your brand and reach new customers. Providing quality content is the cornerstone of a social feed people will want to follow. Consider why customers would want to follow a brand. Receiving useful information through regular posts, helpful tips through reading blogs, interesting and entertaining media, access to special deals and opportunities, and learning about what’s next.

Monitor your channels and respond to people and take part in community-building activities. Though it’s wise to register your brand name on all platforms to reserve and protect the name from being taken by someone else, it isn’t necessary to actively use all social media sites. Know which couple platforms your target customers use and spend time and resources making those great.

  1. Enhance Your Enterprise Resource Planning

With Sage Enterprise Management software which was formerly known as Sage X3, you can integrate your departments and processes, create a coherent system of workflows, access centralized data, monitor inventory and orders, review and approve expenses, and easily create reports using one program.

Risk and costs are simpler to manage and it’s easier to identify opportunities with improved insights. And, with cloud capabilities, you aren’t confined to the office computers, nor are your employees.

IWI Consulting Group can help you make sense of your data and create strategies for customer engagement and growth. Your customers are fully digitized as should your enterprise be. You can call us to learn more about our whole suite of ERP and CRM software solutions.

Growth is all about accessing the right information, applying it to your situation, reaching customers and engaging with them, and tightening up the efficiencies of your operation. Digital resources can help you achieve all these goals, and IWI Consulting Group is here to help you achieve them.

Read More

Increase Sales Using the Right Tools

You can have an innovative product or unique and useful service, and you can have a great team of enthusiastic employees with refined skills, but if you can’t sell your product, it all goes to waste. Knowing how to sell and how to increase sales may seem like obvious must-haves for businesses, but it can often be a weak point that can crumble an entire operation. Mid-sized and small businesses account for the majority of sales in Canada and the US, and there are several ways your teams can improve sales and grab a bigger slice of the marketplace.

Have a strong but smart digital presence. Many companies make the mistake of thinking they need a presence on every social media platform and to spam their customers with constant emails and newsletters. Strong means quality not quantity. Use the social applications that suit your target audience or customer base, i.e., Snapchat for a younger demo and Facebook for a more mature one. Hire creative professionals to build solid platforms for you with concise and complete information for current and new customers. Shop around to find reasonably priced rates for a graphic designer for your logo, a copywriter who can do SEO for your website, and a tech wizard who can solve any problems without charging two arms and two legs. Keep your information updated but don’t bombard people with posts, tweets, or news. They’ll quickly unfollow.

Customers are key. Forming solid relationships with those buying your product as well as those searching for something to fulfill their needs is of the utmost importance. Loyalty is a big part of consistent sales, not only because of repeat business, but because of referrals and word-of-mouth. Respect is the foundation for any quality relationship. Even when your service or product falls short, making sure your customers are heard and trying your best to resolve their problems will bolster their opinion of you, even if you fail to meet their original expectations in the end. Offering customers rewards for standing by you and supporting you with their hard-earned money is important, too. Use their feedback to adapt and innovate.

Midsized businesses can benefit greatly from global ERP solutions like operations and financial management tools. Anticipating and being proactive with customer needs is easier when you have total control and access to your entire company with shareable, centralized data accessible through the cloud. IWI Consulting Group are Sage Business Cloud Enterprise Management (formerly known as Sage X3) experts in Canada and we can help you achieve more in less time with this multifunctional and user-friendly software. Check on inventory, take orders, approve expenses, create and pull reports instantly. Gain insights into customer relationships and expand sales channels. Expand into new locations, languages, and currencies. Give your teams and employees tools to improve productivity.

If you can’t properly track and analyze your sales, you can’t improve upon them. There is a learning curve for adopting all new software and systems, and we can help your whole business adopt ERP software solutions that can be tailored to suit your specific needs and forget about the components you don’t want. It’s important to know what is driving your sales and retaining customers so you can continue to support and improve these areas and perhaps drop the methods that aren’t working – or maybe re-work them. A small or mid-sized business can’t keep track of everything, but we can help you focus on what matters for success.

Visit us to learn about the IWI Consulting Group and how our unique industry and technology expertise can work for you and increase your sales.

Read More

Improve Financial Management with User-Friendly ERP Software

A business can’t thrive without effective financial management. It takes expert skills and tools to properly plan, implement, and monitor resources, especially for mid-sized businesses with complex operations and a moderate budget to handle. To make the best use of your resources, track and manage core financials, and to stay competitive in an ever-evolving marketplace, it’s vital to have complete information at your and your team’s fingertips.

 

There is no doubt monitoring financials is complex. Stellar financial management requires powerful management tools in the cloud. IWI Consulting Group is an enterprise resource planning (ERP) and Sage software provider that can help by customizing an AICPA-endorsed solution like Sage Intacct for your business. The system is designed to be flexible and adapt to suit your needs. With these core financials you can increase productivity and efficiency to accurately manage and grow your business. It includes:

 

  • A flexible and scalable general ledger with full visibility
  • Enhanced purchasing to set the optimal price at the right time
  • Order management for high volumes, complex processes, and tailored pricing details
  • Easy accounts payable and receivable
  • A full picture of cash and capital management
  • Accessible dashboards and reporting to control operations and financial data
  • Flexible, real-time cloud capabilities to connect teams and resolve issues
  • A Digital Board Book featuring critical metrics for your Board of Directors

 

Plus, Sage Intacct has advanced accounting modules that expand and grow with your company. Your needs for multi-entity management, global consolidation, project accounting, time and expense management, contract revenue management, contract and subscription billing, sales and use tax, delivery services, and inventory management are covered. Intacct integrates with other applications, and IWI Consulting Group can help your business adopt this user-friendly ERP system to seamlessly control core financials.

 

 

An advanced system like Sage Intacct can help you manage all the key areas for successful and efficient financial management. A cornerstone for this is keeping current with accounting data to know precisely where you stand with revenues and expenses, knowing when payments to vendors are due, and organizing customer payments and sales. Tracking daily and monthly costs, including rent, bills, wages, and being able to analyze this data with one tool, accessible through the cloud, means you’ll always know where you stand.

 

Cloud computing offers many benefits including advanced security, cost-savings, flexible access, and scalable resources, but it also requires a reliable connection at all times. Access professional IT networking services to ensure your system is designed and implemented to suit your company’s needs and stays reliable. Don’t pay for more than you need and make sure your cloud ERP system is always accessible.

 

IWI Consulting Group has been assisting hundreds of financial, manufacturing, and distribution companies manage their core financials and business operations with ERP and CRM solutions. As a Sage Business Partner, we can set your company up with the right system for your unique needs and continue with reliable consulting services along the way. If you need Sage Intacct or Sage 300clound (formerly known as Accpac) help in Toronto contact us any time. Our unique industry knowledge and diverse technology expertise can offer you a competitive edge.

Read More

Ways To Grow Your Non-Profit

Growing a non-profit has unique challenges compared to a standard corporation. Generally, many NGOs and non-profits are providing a service to the community or the environment, researching and innovating in a target area, and occasionally selling products, often as a supportive segment for a larger charitable cause. Finding and managing employees and volunteers, board members overseeing operations, sourcing funding and other resources, and garnering support from local businesses and sponsors, are some of the areas that can operate differently within a charitable organization versus a traditional brick-and-mortar store, online retailer, or insurance company.

Some ways that non-profits can see growth in their size and their revenue includes bringing on teams of well-reviewed, interviewed, and qualified volunteers, both regular and occasional, who need to meet a requirement for service in the community. Providing learning opportunities, skills training, and adding other benefits adjacent to your cause for volunteers (beyond the goodness they’ll feel in their hearts) is a good way to attract high quality workers who may even stick around after their requirement is met. Having a solid team of paid employees and continually adding to your staff and payroll will also attract potential candidates who want to introduce themselves and their skills to you through volunteering. It’s a good way to vet people, see their skills, their dedication, and if they’re a good fit on the team.

Just about every company has a social media team, even if it’s only one member. It’s especially important for non-profits to create media content that can be shared because it’s how today’s grassroots systems operate. This doesn’t just mean having a person post or tweet about your initiatives and asking for donations or sponsors. Making creative content that reaches people in meaningful ways, that speaks to them, and that they can engage with, is how to convince people to really care about your cause. Hiring writers, artists, editors, and other creatives who can present a powerful narrative will get your message across. These are people with unique skills who are worth having on the payroll, so you’ll retain a dedicated team who won’t abandon you when a paid gig appears.

If you’re a midsized non-profit, using Enterprise Resource Planning software to help run your business is essential. A program like Sage 300cloud (formerly called Sage Accpac) takes several essential sectors of your company and integrates their management for better financial management, workflows, productivity, access to information, risk management, and compliance. You can build a strong foundation for growth with a comprehensive and seamless program. Integrated business intelligence and reports allow you to target problem areas and improve your analytical capabilities.

If you’re unfamiliar with Enterprise Resource Planning and Management software, IWI Consulting Group can help you adopt your new system and tailor it to suit your non-profit’s specific goals and growth targets. For Sage Accpac support in Toronto and Sage Intacct consulting in Toronto we are here to help you integrate an ERP system into your business. As your organizations grows, you can add users and connect current and new processes from areas of the company in real time for accurate functionality. Trust the management system that over 45,000 midmarket businesses have in over 150 countries. We’d love to have a conversation about how your non-profit can improve productivity, reduce waste, and grow with Sage 300cloud (formerly known as Sage 300) or another resource management software system.

IWI Consulting Group’s success is based on understanding our clients’ needs and helping them succeed. To learn about us and our business solutions, contact us with your questions.

Read More

When Should You Find an ERP Consultant?

Enterprise resource planning consultantShould you bring in an enterprise resource planning consultant to your project? As you explore the myriad options for a new ERP system, the task can seem overwhelming. Should you go with general ERP or a specific system for food manufacturing, custom manufacturing, or other industries?

Although asking a current staff member to assist with an ERP selection may seem like a good idea, they may not have the time or information to make a smart choice. Enterprise resource planning consultants know their systems inside and out and can bring many benefits to the project.

An ERP consultant can be especially helpful if you’re shopping around for a replacement system. By explaining to the consultant what you like and dislike about the current system, they can use their industry knowledge to steer you towards software that’s a better fit for your needs.

We’re of the belief that you should bring an enterprise resource planning consultant into a project as early as possible, but don’t just take our word for it—listen and reflect on these pros and cons, too. Then you can make your own mind up about hiring and onboarding an ERP consultant.

When Working with a Consultant Is Best: Replacing Outdated Software

If it’s been a while since you shopped for ERP software, the newer choices on the marketplace may seem overwhelming. Cloud versus on site? Integrated suites or stand along suites?

Reviewing product literature, participating in demos, and calling references takes time. Unless you plan to hire someone just to run and manage your company’s ERP system, you’re going to have to pull an employee away from his or her regular duties to manage the process of finding, reviewing, and onboarding a new ERP system.

ERP consultants can help you identify current challenges and needs within your company, prioritize them, and define project scope, size, and parameters. They can assess other systems that may need to communicate with the ERP system and how best to accomplish this integration. An ERP consultant’s only job is to find the right software for your company, so they have the time, knowledge, resources and skills to complete the project successfully.

Consultants Can Help with Change Management

An outside consultant can also help your team through the changeover process from the current ERP system to the new system. Even if everyone is looking forward to the new system, there’s always a learning curve. Having someone from outside the company to lead training, answer questions, and help guide everyone through the new system is a big help.

The Legacy Lives On – Undoing Legacy Systems

There’s another wrinkle that an enterprise resource planning consultant can help with and that’s legacy systems. Sometimes, employees become emotionally invested in a legacy system even if it’s no longer doing what they need it to do. Others become the “gurus” of the old system and feel a sense of pride in their ability to get things done with it when others can’t.

Having an external consultant to evaluate and assess the situation can help you mitigate the stress of switching these types of employees over from the legacy system to the newer system. Consultants who understand this mindset can guide, mentor, and cheerlead everyone through the onboarding process, making the transition much smoother for all.

Using Underutilized Systems

Not all problems call for brand-new solutions. In some cases, an ERP system could continue to provide a useful service to a company if everyone just understood how to use it better.

If that’s the case, your ERP consultant can be of enormous benefit. Once the consultant has assessed the situation, they can review the current software and see if it’s a match for your needs or if something different really is required. It may be a case of new training for staff or offering additional training.

Sometimes, high turnover rates can make the software seem like the problem when it’s really the amount of knowledge, experience, and training the newcomers receive. In that case, an ERP consultant can help problem solve by ensuring adequate training is included so that everyone reaps the benefits of the existing system.

Whether or not you need a new ERP system, an enterprise resource planning consultant can help you maximize the value of your existing system.

IWI Consulting Group

IWI Consulting Group helps Canadian businesses and non-profits choose and adapt the best enterprise resource planning (ERP) software for their needs. Small to mid-sized companies will find the help and resources they need to choose the right software at the right value. For more information, visit IWI Consulting Group or call 1-866-916-3851.

Read More

Sage X3 Now Sage Enterprise Management – New Features

Sage Enterprise ManagementSage X3 is now called Sage Enterprise Management but the product you’ve known and loved offers more than a name change. Now, Sage X3 offers exceptional new features that are making businesses across Canada fall in love with Sage products all over again.

What’s New in Sage X3?

Sage X3 offers a robust suite of applications to manage your business on a global scale. Financial management, supply chain management, production management, and cloud and mobile features all come together into one application that scales with your business for future growth and development.

The latest updates to Sage X3 offer:

  • Faster process cycle time, faster inventory turns, faster customer response time, faster insights into costs and performance.
  • Better management of distributed operations and simpler IT management.
  • Greater flexibility, including customization, configuration and deployment options, in the cloud or on premises.

Improvements Over Sage X3 in Production Management Capabilities

There are noticeable improvements over previous versions (Sage X3) in the area of production management. For example, in the new Sage X3 system, you can manage all aspects of production from the initial quote to billing all from one dashboard. Optimize production cycles and lead times, manage the supply chain, and improve productivity.

Automated Bank Statements

Another added feature in the production management capabilities in Sage X3 is the new automated bank statements feature. This feature automatically generates transactions that match open items or unbalanced operations when importing bank statement. It’s a great time saver for a business accounting office.

Supply Chain Management Improvements

The supply chain management features also received some improvements in the new Sage X3 system. Now, you can build or customize an existing website within days. Make it as big and comprehensive as you want it to be! You can manage catalogs, inventory, pricing, customer information and transactions through X3’s core supply chain management processes. It’s easy and convenient.

Better CRM and Excel Integration

Sage X3 now offers enhanced Salesforce CRM integration. This enables you to work with customer data across both Sage and Salesforce with ease, viewing records, sending information, and more. The new X3 connector enables you to view and display Salesforce data in one console so you’re no longer toggling back and forth between systems.

Another bonus is enhanced Excel-based reporting capabilities. These intuitive reports make it easy for you to automate individual, team, and other reports. For companies still using Excel-type spreadsheets for reports, Sage X3 enables you to do so with ease and minimal manual intervention.

Sage X3: Improved Software for Today’s Business Needs

Sage Business Cloud X3 provides you with a great suite of tools for your business needs. Improved financial and accounting tools, enhanced integrations, and much more make it a flexible solution for mid-sized businesses.

What if you don’t need all these functions right out of the box? Use what you need and leave the rest for the day when your company grows and requires them. With cloud-based software, you can easily add to your existing suite without any costly hardware or software upgrades. Sage X3 provides you with all the tools you need to manage your business as it grows.

IWI Consulting Group

IWI Consulting Group helps Canadian businesses and non-profits choose and adapt the best enterprise resource planning (ERP) software for their needs. Small to mid-sized companies will find the help and resources they need to choose the right software at the right value. For more information, visit IWI Consulting Group or call 1-866-916-3851.

Read More

Modern Financial Management With Intacct

The focus and responsibilities of finance managers change with the economic climate. Basic responsibilities always include financial reporting, planning, budgeting, communicating, and restructuring, plus altering strategies when necessary. In all these areas, many companies must be accountable to investors and the board. The more complex the system and the business, the more difficult executing and balancing these tasks becomes. This requires the ability to react, be responsive, flexible, adaptable and scalable.

During the economic downturn, and theoretically during any low economic periods, companies need to tighten the purse strings and make cuts where possible. Of course, a business always aims to be the most efficient it can be, but it’s of the utmost importance when the market is unstable or weak. When the most turbulent times have passed, however, taking hold of opportunities for growth is essential to survive (and to weather the next challenges).

Companies and CFOs looking to expand their global reach and presence need to research and operate from new perspectives. Finance managers need to think about other cultures, laws, and regulations, and how they can contribute to a business’s growth in new regional markets and contexts.

Technologies are constantly changing, and this can pose some challenges in terms of adopting new systems. But, taking advantage of the latest cloud-based Enterprise Resource Planning systems available can make all managers’ roles and daily tasks much more efficient and cost-effective, company-wide. The ability to utilize data in real-time and oversee integrated segments of a whole company has never been easier. There is so much potential information and data that can be collected and used, so having the right software to take advantage of this data revolution is pivotal.

 

 

IWI Consulting Group’s Sage consulting services can help midsized businesses grow and manage finance functions with Sage Intacct and other ERP system solutions. Intacct is the only AICPA-endorsed software for cloud financials, and it offers powerful and flexible financial management in the cloud. Its core financials increase productivity and decision-making capabilities in several ways:

  • A general ledger improves visibility, scalability, and flexibility
  • Purchasing with the right price and timing
  • Order management for high volumes, complex processes, and tailored pricing
  • Speedy accounts receivable and payable processing
  • Comprehensive managing of cash and working capital
  • Accessible reporting and dashboards offering financial and operational data
  • Cloud-based access allows teams to collaborate and solve issues
  • Digital Board Book provides critical metrics for the Board of Directors to access

Advanced accounting modules can assist expanding businesses with multi-entity and global consolidating, project accounting, time management, expenditures, contracts, billing, taxes, delivery servicing, and inventory management. Sage Intacct, Sage Accounting and Sage 300cloud (formerly known as Sage 300) services can be tailored to suit your company’s unique needs and work for you, with the ability to extend or scale back. Businesses can try Intacct using a Free 30-Day Trial.

IWI Consulting Group is an Enterprise Management Company with an entire suite of software solutions to fit your growing business. With over 30 years of combined experience, we’ve helped hundreds of finance, manufacturing, non-profits, and other enterprises lower their operating costs with the help of ERP and CRM system solutions. Please call us to learn more about how we can help your financial management in our modern economic climate.

Read More

Cloud ERP: Elevating Customer Service to New Heights

Cloud ERPCloud ERP makes it easier for your company to offer exceptional customer service—the kind of service that surprises and delights customers.

Mobile devices have changed how individuals interact with the world. Advertisements on kiosks invite us to use our smartphones to scan QR codes for more information. People expect to connect with friends, family, and business colleagues at any time of the day or night. Mobility is no longer a unique proposition; it’s ubiquitous.

Companies today are using mobile ERP to integrate ecommerce, streamline the warehouse, and improve sales and customer service. Let’s take a closer look at how cloud ERP is raising the bar for service, increasing sales response time, and improving overall business success.

Cloud ERP Software Raises the Bar on Customer Service

Cloud applications have made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Employees may be traveling but they can still respond rapidly to customer questions and concerns. Cloud ERP software helps everyone throughout your company improve their ability to provide exceptional customer service.

Improving Sales Response

When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers – now!

Fortunately, with mobile ERP software, those answers are at all employee’s fingertips. New cloud-based software, like Sage Business Cloud can be accessed anywhere, anytime. As long as you have Internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.

Success for Those Who Invest in Cloud ERP

When companies invest in mobile solutions, they see significant improvements in customer satisfaction resulting in increased revenue. Some improvements you may potentially see include:

  • Faster response times to customer inquiries and complaints
  • Improved customer satisfaction
  • Enhanced retention rates among existing customers
  • Increased reorders among existing customers
  • Lower complaint volume as customers receive better information

Clearly, investing in mobile enterprise resource planning systems to improve sales and customer service is a win-win for most businesses. When your sales and service teams have real-time information at their fingertips, they can do a better job serving customers. And that translates into satisfied customers who will return to order more.

Sage Business Cloud

Sage Business Cloud offers software solutions that provide a broad range of services to help your business remain competitive. With one complete cloud-based platform, you’ll be able to manage core business services. Best of all, it’s based on Sage’s user-friendly system that’s known for reliability, quality, and ease of use.

Sage Business Cloud is a great platform for a variety of business needs. It includes accounting, financial management, and administrative software. You can manage your expenses and invoices, understand and manage cash flow, and examine business growth through one system. The system comes with time-saving tools to make administration easy.

Would you like to schedule a Sage Business Cloud demonstration? IWI Consulting Group is an authorized Sage vendor. We would be delighted to show you Sage Business Cloud or help you find the best product that suits your business needs.

For more information on Sage Business Cloud, visit IWI Consulting Group or call 1-866-916-3851.

Read More
#zikzag_button_69562ff23c63b { color: rgba(255,255,255,1); }#zikzag_button_69562ff23c63b:hover { color: rgba(49,49,49, 1); }#zikzag_button_69562ff23c63b { border-color: rgba(49,49,49, 1); background-color: rgba(87,143,68,1); }#zikzag_button_69562ff23c63b:hover { border-color: rgba(49,49,49, 1); background-color: rgba(255,255,255,1); }#zikzag_button_69562ff23c70d { color: rgba(255,255,255,1); }#zikzag_button_69562ff23c70d:hover { color: rgba(49,49,49, 1); }#zikzag_button_69562ff23c70d { border-color: rgba(49,49,49, 1); background-color: rgba(2,122,192,1); }#zikzag_button_69562ff23c70d:hover { border-color: rgba(49,49,49, 1); background-color: rgba(255,255,255,1); }